DEVANSHH – GRIEVANCE REDRESSAL POLICY

In accordance with Indian IT Rules, Devanshh provides a grievance redressal mechanism.

1. GRIEVANCE OFFICER

Customers may raise complaints related to:

  • Orders
  • Payments
  • Returns
  • Data privacy
  • Platform misuse

2. RESPONSE TIME

  • Acknowledgement within 48 hours
  • Resolution within 15 working days, subject to complexity

3. ESCALATION

If the issue is unresolved, Devanshh reserves the right to escalate internally or respond as per legal requirements.

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