DEVANSHHH – PRIVACY POLICY

Devanshh ("we", "our", "us", "Devanshh Platform") respects the privacy of its users ("you", "your", "customer", "user"). This Privacy Policy explains how we collect, use, store, process, disclose, and protect your information when you visit, access, or make a purchase from our website, mobile platform, social commerce channels, or any related digital services operated by Devanshh.

By accessing or using Devanshh, you agree to the practices described in this Privacy Policy.

1. DEFINITIONS

For the purpose of this Privacy Policy:

  • Platform means the Devanshh website, mobile site, applications, social media stores, and all related services.
  • User / You means any individual or entity accessing or using the Platform.
  • Personal Information means information that identifies or relates to an identifiable individual.
  • Sensitive Personal Data means information such as financial details, passwords, and authentication data.
  • Third Party means service providers, payment gateways, logistics partners, analytics providers, or legal authorities.

2. SCOPE OF THIS POLICY

This Privacy Policy applies to:

  • Visitors browsing the website
  • Registered users
  • Customers making purchases
  • Users contacting customer support
  • Participants in promotions, campaigns, or surveys

This Policy does not apply to third-party websites or services linked through our Platform.

3. INFORMATION WE COLLECT

3.1 Information You Provide Directly

We may collect:

  • Full name
  • Mobile number
  • Email address
  • Shipping & billing address
  • Account login credentials
  • Order details and communication history
  • Customer support conversations
  • Reviews, feedback, and messages

3.2 Payment & Transaction Information

Devanshh does not store your complete debit/credit card details.

Collected via secure payment gateways:

  • Transaction ID
  • Payment method
  • Billing status
  • Partial payment identifiers

All payments are processed through RBI-compliant third-party gateways.

3.3 Automatically Collected Information

When you use our Platform, we may collect:

  • IP address
  • Browser type & version
  • Device information
  • Operating system
  • Access time & pages visited
  • Cookies & tracking technologies

3.4 Information from Third Parties

We may receive information from:

  • Courier & logistics partners
  • Payment gateways
  • Marketing & analytics platforms
  • Government or law enforcement agencies (when legally required)

4. PURPOSE OF DATA COLLECTION

We collect and use information for:

  • Order processing and delivery
  • Account creation and management
  • Payment verification
  • Customer support
  • Fraud detection & prevention
  • Improving products and user experience
  • Marketing, offers, and promotions (with consent)
  • Legal compliance and dispute resolution

5. COOKIES & TRACKING TECHNOLOGIES

Devanshh uses cookies to:

  • Remember user preferences
  • Analyze traffic and usage behavior
  • Improve website performance
  • Deliver relevant advertisements

You may disable cookies via browser settings, but certain features may not function properly.

6. DATA SHARING & DISCLOSURE

We may share your information with:

  • Logistics & delivery partners
  • Payment processors
  • IT & hosting service providers
  • Marketing and analytics partners
  • Government authorities when required by law

⚠️ We do not sell, rent, or trade your personal data.

7. DATA RETENTION POLICY

  • Personal data is retained only as long as necessary for business or legal purposes.
  • Order and transaction data may be retained for statutory and tax compliance.
  • Users may request deletion, subject to legal obligations.

8. DATA SECURITY PRACTICES

We follow reasonable security practices including:

  • Secure servers
  • Encryption where applicable
  • Restricted access to personal data
  • Regular security reviews

However, no online platform is 100% secure, and users share information at their own risk.

9. USER RIGHTS

You have the right to:

  • Access your personal data
  • Correct or update information
  • Withdraw consent for marketing communication
  • Request data deletion (subject to law)

Requests can be made via official Devanshh communication channels.

10. CHILDREN'S PRIVACY

Devanshh does not knowingly collect data from individuals under 18 years of age. If such data is identified, it will be deleted promptly.

11. SPIRITUAL & RELIGIOUS DISCLAIMER

Devanshh offers spiritual and faith-based products. Any perceived benefits are based on personal belief and tradition. No medical, legal, or supernatural guarantees are implied.

12. POLICY UPDATES

We may update this Privacy Policy from time to time. Changes will be posted on the Platform and continued use constitutes acceptance.

13. GOVERNING LAW

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules.

14. CONTACT INFORMATION

For privacy-related concerns, users may contact Devanshh through official communication channels provided on the website.

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