DEVANSHHH – RETURN, REFUND & CANCELLATION POLICY

This Return, Refund & Cancellation Policy ("Policy") governs the conditions under which products purchased from Devanshh may be returned, refunded, replaced, or cancelled. By placing an order on Devanshh, you agree to this Policy.

1. GENERAL POLICY OVERVIEW

• Devanshh deals in spiritual, devotional, religious, handcrafted, and artistic products.
• Due to the nature of these products, certain items may be non-returnable.
• All requests are subject to verification and approval.

2. RETURN ELIGIBILITY

A product may be eligible for return if:

• You received a damaged product
• You received a wrong product
• The product is missing parts or accessories
• The product is defective at the time of delivery

3. NON-RETURNABLE ITEMS

The following items are NOT eligible for return or refund:

• Spiritual or religious items once opened or used
• Customized or made-to-order products
• Items damaged due to misuse, negligence, or improper handling
• Products with tampered packaging or missing original tags
• Items returned after the allowed return period

4. RETURN REQUEST PROCESS

To request a return:

1. Contact Devanshh through official support channels
2. Provide order ID, product images/videos, and reason for return
3. Our team will review and respond within 48–72 hours
4. Approved returns will be picked up or self-shipped (as applicable)

Devanshh reserves the right to reject requests that do not meet policy criteria.

5. QUALITY CHECK & APPROVAL

• All returned products undergo a quality check.
• Refunds or replacements are processed only after successful inspection.
• If the product fails inspection, it will be returned to the customer.

6. REFUND POLICY

6.1 Mode of Refund

Refunds will be processed to:

• Original payment method (UPI / bank / card)
• Devanshh wallet (if applicable)

6.2 Refund Timeline

• Refund initiation: within 5–7 working days after approval
• Bank processing time may vary depending on payment provider

Devanshh is not responsible for delays caused by banks or payment gateways.

7. REPLACEMENT POLICY

• Replacement is subject to product availability.
• If replacement is unavailable, a refund will be issued as per policy.

8. CANCELLATION POLICY

8.1 Cancellation by Customer

• Orders can be cancelled before dispatch only.
• Once shipped, cancellation is not allowed.

8.2 Cancellation by Devanshh

Devanshh may cancel orders due to:

• Stock unavailability
• Pricing or listing errors
• Payment failure
• Suspicious or fraudulent activity
• Force majeure situations

Refunds (if applicable) will be processed accordingly.

9. SHIPPING & RETURN COSTS

• Return shipping costs may be borne by the customer unless the return is due to Devanshh's error.
• Original shipping charges are non-refundable unless required by law.

10. ABUSE & FRAUD PREVENTION

Devanshh reserves the right to:

• Monitor return behavior
• Reject excessive or suspicious return requests
• Suspend or terminate user accounts for policy abuse

11. SPIRITUAL PRODUCT DISCLAIMER

• Devanshh products are faith-based and handcrafted.
• Results or experiences may vary based on individual belief.
• Returns cannot be claimed on the basis of perceived spiritual outcomes.

12. POLICY MODIFICATIONS

Devanshh reserves the right to modify this Policy at any time without prior notice. Updated versions will be posted on the Platform.

13. GOVERNING LAW & JURISDICTION

This Policy shall be governed by the laws of India. Courts in India shall have exclusive jurisdiction.

14. CONTACT INFORMATION

For return, refund, or cancellation related queries, users may contact Devanshh through official website communication channels.